1st line support helps users through day to day tasks associated with the users’ job. Versko has a helpdesk set up to assist uses use some of our custom built applications. As part of our portfolio of post development services along with Application Outsourcing and Extended Warranty, Application Support completes the portfolio of offerings. Together, these three elements provide the complete range of post development services for complete solution outsourcing.
Versko take the time to learn your business, as well as the application, and help users through functional issues within the context of how your business is run.
All support calls are available online and can be used not just for tracking purposes, but also to help improve user performance, system usability and to identify enhancements required to make the system better fit the business needs.